Retailing and Direct Marketing Article Example | Topics and Well Written Essays - 500 words

Retailing and Direct Marketing - Article Example It means sending a message regarding a product directly to the customer through various means like direct email, telemarketing, broadcast, integrated campaigns, direct selling and door to door leaflet marketing. Direct marketing depends on measurable and track-able consumer responses concerning the product. Ethics and social responsibility is a key component of any business enterprise, which ensures that the customers’ needs are addressed in a business’ policies. This paper aims at addressing the impact of ethics and social responsibility in retail and direct marketing. Observation of sound ethics in business practices has been shown to boost consumer confidence in a retail outlet’s products and services. This is because customers recognise these efforts and they in turn reciprocate by being loyal to that retail outlet. A business should always strive to do what is right and good for its clients by upholding their ethical principles of operating business (Pride & Ferrell, 30). ‘Beyond Scarcity’ is an article by Doug Wallace that he wrote for the The Magazine of Corporate Responsibility. In the article, he highlights the ethical dilemma faced by a company of whether to accept a take over bid or refuse the bid. Accepting the bid means making a handsome profit because the take over bid offered to buy the company’s shares at the double their value. By doing this, the company will be abandoning their shareholder’s and customer’s welfare. The company offering the bid only interest is in the company’s substantial reserve fund which they aim to use in boosting their diminishing financial position (Wallace, 14). This is interesting because the prospecting company is likely not to care about Kemper Products’ customer satisfaction. There is also the issue of the fate of junior employees because the prospective company does not offer welfare packages for them as it did for the senior management. This an ethical question because